1. Who We Are

The Sociology Hub is committed to protecting your personal information and respecting your privacy.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact us on contact@thesociologyhub.com.

2. Information We Collect

We may collect personal information when you:

• Contact us by email or through our contact form.

• Request a sample pack.

• Purchase resources through our website.

• Subscribe to our mailing list (where applicable).

• Browse our website.

The information we collect may include:

• Your name.

• Email address.

• Billing information and payment details (processed securely by our payment providers).

• Information about your use of our website, including browser information, IP address, pages visited and other analytics data.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide customer support.

• Send requested sample packs or resources.

• Process purchases and manage orders.

• Deliver digital products.

• Improve our website and services through website analytics.

• Communicate important information relating to your orders or enquiries.

• Comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so, such as fulfilling a contract, responding to your request, complying with legal obligations, or where we have a legitimate interest in improving our services.

4. Website Analytics

This website collects personal information to power our site analytics, including:

• Information about your browser, network and device.

• Web pages you visited prior to coming to this website.

• Your IP address.

This information may also include details about your use of this website, including:

• Clicks.

• Internal links.

• Pages visited.

• Scrolling.

• Searches.

• Timestamps.

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

5. Contact Forms and Emails

When you contact us through a form on this website or by email, we collect the personal information you provide, such as your name, email address and the content of your message, so that we can respond to your enquiry and provide the information or services you have requested.

Information submitted through our website forms is processed by Squarespace, our website hosting provider, to enable the website to function and help us manage our communications with you. Enquiries are also securely stored within Google Mail (Gmail) so that we can respond to your request and maintain a record of our correspondence where appropriate.

We will only use the information you provide to respond to your enquiry, fulfil your request, provide customer support, or where otherwise required by law. We do not sell or share your personal information with third parties for marketing purposes.

6. Payment Processing

If you make a purchase through this website, your payment information will be processed by our payment providers to securely complete your transaction.

Depending on the payment method you choose, information required to process your payment may be shared with:

• Squarespace Payments

• Stripe

• PayPal

This may include information such as your name, billing address, email address, order details and payment information necessary to complete your transaction. The Sociology Hub does not store your full payment card details.

Each payment provider processes your information in accordance with its own privacy policy.

7. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when you visit the website.

Necessary cookies are always used to enable Squarespace, our website hosting platform, to securely provide this website and its essential functionality.

Analytics and performance cookies are only used when you have acknowledged our cookie banner. These cookies help us understand website traffic, visitor activity and how our website is used so that we can continue to improve our services.

For more information about the cookies used by Squarespace, please refer to Squarespace's Cookie Policy and support documentation.

8. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Your information may be securely stored and processed by trusted third-party service providers that help us operate our business, including:

• Squarespace, which hosts our website and online store.

• Google Mail (Gmail), which we use to manage customer enquiries and communications.

• Squarespace Payments, Stripe and PayPal, which securely process payments.

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes or enforce our agreements. When your information is no longer required, we will securely delete or anonymise it where appropriate.

While we take reasonable steps to protect your information, no method of transmitting or storing data electronically is completely secure. We therefore cannot guarantee absolute security, although we continually work to protect your personal information using appropriate safeguards.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.

• Request that inaccurate or incomplete personal information is corrected.

• Request that your personal information is deleted where there is no legal reason for us to continue processing it.

• Request that we restrict the processing of your personal information in certain circumstances.

• Object to the processing of your personal information where we rely on legitimate interests.

• Request a copy of your personal information in a portable format where applicable.

• Withdraw your consent at any time where we rely on your consent to process your personal information.

If you wish to exercise any of these rights, please contact us at contact@thesociologyhub.com.

If you are unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Third-Party Services

We use trusted third-party service providers to help us operate our website and deliver our services. These providers may process personal information on our behalf where necessary.

These include:

• Squarespace – website hosting, website analytics and online store services.

• Google Mail (Gmail) – managing customer enquiries and communications.

• Squarespace Payments, Stripe and PayPal – securely processing payments.

Each provider has its own privacy policy and is responsible for the information it processes in accordance with applicable data protection laws.

11. Abandoned Cart Emails

If you begin the checkout process but do not complete your purchase, we may send you an email reminding you about the items left in your shopping cart.

You can unsubscribe from these emails at any time using the unsubscribe link included in the email.

12. Order Emails

When you make a purchase through our website, we may send you emails relating to your order, including:

• Order confirmations.

• Payment confirmations.

• Information about accessing or downloading your purchased resources.

• Customer service communications relating to your purchase.

These emails are necessary for us to fulfil your order and provide customer support. As a result, you cannot opt out of receiving these service communications.

13. Marketing and Customer Communications

If you subscribe to our mailing list, request a sample pack, purchase resources or contact us, we may send you emails relating to your enquiry, order, requested resources, follow-up support or occasional updates about The Sociology Hub.

For example, we may email you to:

• Respond to your enquiry.

• Send requested sample packs or resources.

• Check whether you have received your resources or whether you need any further support.

• Provide important information about your order.

• Send occasional updates about new resources, services or offers, where you have chosen to receive marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at contact@thesociologyhub.com.

Please note that you cannot opt out of emails that are necessary to fulfil your order, respond to your enquiry or provide customer support.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us by emailing: contact@thesociologyhub.com

Effective Date: 7 August 2026

Last Updated: 7 August 2026